Last modification: January 15, 2021
Make sure your use of the products WhatsApp Business complies with these policies. Products WhatsApp Business include:
- The WhatsApp Business.
- The solution WhatsApp Business, which includes the customer WhatsApp Business and APIs WhatsApp Business. If you use the solution WhatsApp Business as a service provider on behalf of your customers, these policies apply to your use and your customers' use of the solution WhatsApp Business.
- Other offers or features of WhatsApp Business that we could provide to you in the future.
1. Create a quality experience
- Follow all guidelines and instructions in the technical and product literature.
- Maintain a profile WhatsApp Business avec les coordonnées du support client et un ou plusieurs des éléments suivants : adresse e-mail, adresse de site Web et/ou numéro de téléphone. Gardez toutes les informations exactes et à jour. Vous ne devez pas usurper l’identité d’une autre entreprise ou induire les clients en erreur quant à la nature de votre entreprise.
- You cannot contact people on WhatsApp que si : (a) elles vous ont donné leur numéro de téléphone portable ; et (b) ils ont accepté d’être contactés par vous via WhatsApp. Ne pas confondre, tromper, frauder, induire en erreur, spammer ou surprendre les gens avec vos communications.
- Vous ne pouvez pas envoyer de messages publicitaires, marketing ou promotionnels, sauf dans la fenêtre de 24 heures, telle que définie ci-dessous. Répondre à une personne qui vous contacte directement à la suite d’une publicité que vous avez placée sur une surface en dehors d’un fil de discussion WhatsApp is permitted as long as such advertising does not conflict with trade policy.
- You must comply with all requests (on or off WhatsApp) of a person to block, interrupt or refuse any communication from you via WhatsApp, including removing that person from your contact list.
2. Specific conditions of WhatsApp Business Solutions (WhatsApp Business API)
3. Protect data and comply with the law
- You are responsible for and must obtain all necessary notices, permissions, and consents to collect, use and share individual content and information, including maintaining a published privacy policy and complying with applicable law.
- Do not use any data obtained from us about anyone you are messaging with in WhatsApp, other than the content of threaded discussions, for purposes other than those reasonably necessary to support messaging with that person.
- Do not share or ask people to share complete individual payment card numbers, financial account numbers, personal ID card numbers, or other sensitive identifiers.
- Do not use WhatsApp for telemedicine or to send or request health information, if applicable regulations would limit the distribution of such information to systems that do not meet increased requirements for processing health information.
- You cannot transmit or share customer chat information with another customer.
4. Prohibited organizations and use
- We prohibit organizations and/or individuals engaged in terrorist or organized criminal activities from using the products WhatsApp Business.
- We prohibit the use of products WhatsApp Business to facilitate or organize criminal activity, including exploiting or causing physical, financial or other harm to people, businesses or animals.
- Les organisations ne doivent pas discriminer à tort ou suggérer une préférence pour ou contre des personnes en raison d’une caractéristique personnelle, y compris, mais sans s’y limiter, la race, l’origine ethnique, la couleur, l’origine nationale, la citoyenneté, la religion, l’âge, le sexe, l’orientation sexuelle, l’identité de genre, le statut familial , l’état matrimonial, un handicap ou une condition médicale ou génétique. Les organisations doivent se conformer à toutes les lois applicables interdisant la discrimination.
- Organizations that primarily publish news content should be registered as a News Feed through facebook.
- If you discuss, offer or make sales of any goods or services, including sending messages in connection with such offers or sales, you should also comply with the Trade Policy.
- If your organization's primary business or purpose (as determined by us in our sole discretion) is to distribute, sell, offer to sell, transact, barter, promote, endorse or otherwise deal in trade in any of the and services prohibited by the Trade Policy, we may prohibit your organization from using the products WhatsApp Business.
- Posts must not contain any offensive content, such as sexually explicit material or nudity, as determined in our sole discretion.
5. Application and updates
- We may limit or remove your access to or use of the Products WhatsApp Business if you receive excessive negative feedback, cause harm to WhatsApp or to our users, or violate or encourage others to violate our terms or policies, as determined by us in our sole discretion.
- If you use or operate a service that uses WhatsApp in violation of our terms or policies, such as sending messages to people on a large scale in an unauthorized way, we have the right to limit or remove your access to the services of WhatsApp.
- WhatsApp may update this trade policy from WhatsApp (« Modification ») sans préavis (à moins qu’un tel avis ne soit requis par la loi ); en continuant à utiliser les produits WhatsApp Business after such modification, you consent to such modification.
- If we terminate your account for violating Terms or policies of WhatsApp Business, we may prohibit you and your organization from any future use of the products WhatsApp.
